Primary Purpose:

To provide a telephone answering service for Carers MK

To provide administrative support to the Adult Carers Team including letter writing, typing referrals and sending e-mails

To support the database for Carer records administration which will include setting up new referrals, transferring manual records, data cleansing etc as required.

To undertake office administration to include ordering stationery, supplier invoice control, IT systems liaison, donations support and banking, organising team meetings and note taking, managing room bookings and attendance sheets.

To contact carers to offer appointments and correlate carers feedback forms when they have attended groups and events

Skills required:

Strong communication skills, both verbally and written

Proficient in Microsoft office applications and data input

Caring nature and a professional approach to visitors

Organised

Main Duties and Responsibilities:

To provide a welcoming and professional reception service for carers and other callers

To provide general admin support to the carers support team and the office manager

To process outgoing mail, including the collation of mail shots to carers

To provide photocopying for large runs or complex documents

To have an overview of the Carers MK filing system

General:

Maintain a general understanding of the work of the whole organisation, participating in day to day administrative tasks and attending staff meetings

Participate in joint activities e.g. AGM, National Carers Week, open days and other promotional activities

Contribute to and take part in Continuing Professional Development for all Carers MK staff

Contribute towards development of the centres resources and information library for carers

Keep accurate records on all aspects of the work for monitoring and evaluation purposes

Any other duties as reasonably required by Carers MK.

To apply for this role please contact:

Sue Bowering – Adult Carers Service Manager

E: Sue.Bowering@carersmiltonkeynes.org  T: 01908 231703  M: 07920 650559