On 29 March, CQC will launch a campaign to encourage older people and their loved ones to feedback about the quality of health and social care they have received.

They’re encouraging older people to feedback on their care, as research has shown that older people are far less likely to complain about services and are less aware of the ways they can share their views.

As part of the campaign, they’ve spoken with older people and their loved ones about their experiences of care – good and bad – and their experiences will be at the centre of their campaign.

They hope that these stories will encourage more people to share their experiences with CQC.  Their inspectors can’t be everywhere at once and their information will help the inspectors decide when, where and what service to inspect and it could stop poor care from happening to someone else in the future.

They’re using a variety of communications channels, including posters and social media, to reach older people and their loved ones. They’re hoping to encourage more members of the public to share their experiences but they need support to reach people in the community.

What They Are Asking From You

 They’re asking for a commitment to help raise awareness of how important it is for older people and their loved ones to feedback on care for older people. They’re asking that you support us in the following way:

–           During their launch week (28 March – 1 April), we need you to post on your social media channels and any other relevant channels about the campaign. Their social media team can share social media posts with their network.

–           They are happy to draft content for newsletters so please let them know if that would be of interest

Suggested Tweets:

–           .@CareQualityComm wants to hear about the quality of #CareForOlderPeople share your experiences cqc.org.uk/careforolderpeople

–           Geraldine feels that her mum’s GP offers excellent #CareForOlderPeople Share your experiences with @CareQualityComm cqc.org.uk/careforolderpeople

–           Only 25% people 65+ have fed-back about a service in the past – Share your #CareForOlderPeople with @CareQualityComm cqc.org.uk/careforolderpeople

Suggested Facebook Post:

The Care Quality Commission (CQC) want to hear about experiences of health and social #CareForOlderPeople – good or bad. To share your experience with CQC, or for more information, visit cqc.org.uk/careforolderpeople.

Download graphics and a poster

If you want to create your own social media post or print posters visit our downloads page www.cqc.org.uk/careforolderpeopleresources

Please note, the campaign homepage is cqc.org.uk/careforolderpeople,

For more information contact Colin.Penning@cqc.org.uk

Samuel Wallace

Senior Regional Public Engagement and Involvement Officer (London & South East England)

Care Quality Commission (CQC)
CQC | 151 Buckingham Palace Road | London | SW1W 9SZ

E-mail: samuel.wallace@cqc.org.uk

Tel: 07747455180

Web: www.cqc.org.uk | Twitter

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