Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.
We are looking for an enthusiastic, committed and confident person to join our small, team of staff. The successful candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’.
The Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential. This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.
Our Telephone Referral Officer (TRO) is the first point of contact between the bureau and the general public as well as other agencies. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. They will also provide detailed advice over the phone, in addition to using self-help materials designed to empower clients to help themselves.
We are looking for an enthusiastic, committed and confident person to join our small, team of staff. The successful candidate will provide advice and support by telephone to local people, including those living in the community who could be considered ‘vulnerable adults’.