An exciting new opportunity to join Healthwatch Milton Keynes

Enter and View Programme Coordinator

Hours: 18.75 hours per week

Salary: £11,200 pro rata (£22,400 FTE)

12- month temporary contract

Healthwatch Milton Keynes is an independent public and patient champion promoting choice and influencing the provision of high quality health and social care services for all, across Milton Keynes.

Our mission is to be an independent organisation, providing an effective local voice for people in Milton Keynes, influencing and shaping health and social care services to meet their needs.

An exciting new opportunity has opened for an Enter and View Programme Coordinator.

The Enter and View Programme Coordinator will be responsible for delivering a planned programme of Enter and View activities across Care Homes, Hospital and GP services, supporting and managing Enter and View Authorised Representatives to deliver activities and liaising with key professional stakeholders with regards to visits. The post-holder will be responsible for producing high-quality reports and recommendations based on the evidence collected during visits, seeking responses from relevant providers and publishing reports within set timeframes. The post-holder will work with the Healthwatch Milton Keynes Executive Team to develop Enter and View activities for 2019 and maintain appropriate levels of volunteers to deliver the programme.

We are looking for someone passionate about patient engagement, with the skills and experience of working with volunteers and professional stakeholders to deliver challenging projects that shape the future of health and care provision.

To apply, please submit a Curriculum Vitae and a covering letter no more than one side of A4 demonstrating your suitability for the post to:

The closing date for applications is 5pm Wednesday 5th December 2018.

If you would like to have a discussion with a member of the team prior to application, please do get in touch.

Shortlisted applicants will be invited to a formal interview on Tuesday 11th December, or Friday 14th December 2018 at the Healthwatch Milton Keynes Offices.

What is Enter and View?

Our Enter and View programme gets to the heart of people’s experience of local health and social care services, assessing them from the patient perspective. Using our statutory right to discharge Enter and View visits, we help providers across a range of health and social care services identify changes that could improve patients’ experiences of those services.

There are two pieces of legislation which place a duty on health and social care providers to allow a representative of Healthwatch to carry out Enter and View;

The Local Government and Public Involvement in Health Act 2007

The Local Authorities (Public Health Functions and Entry to Premises by Local Healthwatch Representatives) Regulations 2013.

Enter and View allows Healthwatch to go into health and social care premises to hear and see how people experience the service, to collect the views of people using the service at the point of delivery, to collect the views of the carers and relatives of people using the service and to observe the nature and quality of services.

We collate evidence-based feedback, based on what people have told us on the day and report our findings and recommendations to providers, regulators, Local Authority, NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners. Healthwatch Milton Keynes operates an annual schedule of Enter and View activities and in addition undertakes responsive Enter and View activities where a need is identified, requests are made by providers/commissioners, or there is compelling insight from patients of the service to undertake a visit.