Posted byJessica MacKinnon

Milton Keynes, Milton Keynes
£20,265 per annum
Contract, Full-time

Job Description

3 year fixed term contract
36 hours per week over 5 days

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, reliable and confident person to join our Casework Team. The ideal candidate will provide face to face advice and support to local people, including those living in the community who could be considered ‘vulnerable adults’. The Outreach Caseworker will assist clients with complex welfare, debt and housing enquiries, covering issues across each subject.  This requires a good foundation knowledge of each advice area, so competence in these subjects is essential. 

This is a challenging role, managing a demanding caseload, working to strict quality standards and ensuring that all work is compliant with our contract funders.

Applicants need to be –

  • Computer-literate, although training on our case recording systems will be given.
  • Confident in working to performance targets.
  • Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
  • Prepared to work independently and from a variety of community based locations. 

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.  

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Wednesday 21st August 2019 at Midday
Interviews: w/c Monday 2nd September 2019

To apply: E-mail – recruitment@mkcab.org.uk or call 01908 545167 for an application form

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.