Victims First Emotional Support Volunteer provides free emotional and practical support to all victims of crime, witnesses of crime and family members of victims. The service is available across Berks, Bucks and Oxfordshire. They can provide help regardless of whether or not the crime has been reported to the police.

What does it involve?

  • Providing practical and emotional support to victims of crime in the Thames Valley area
  • Working to empower victims and to track and map progress by using an evidence-based outcomes tool
  • Ensuring fairness, impartiality and equality in supporting victims
  • Keeping a secure record of contact with victims and reporting to the Caseworker appropriately and in line with data protection requirements
  • Working alongside a Caseworker to ensure the delivery of a high-quality service
  • Committing to attending training, supervision, reflective practice and support sessions

Skills needed?

  • A non-judgemental attitude
  • The ability to empathise with people from diverse backgrounds and cultures
  • Listening Skills
  • Reliability and punctuality
  • Able to set and work within clear boundaries
  • Able to travel within your local area
  • Commit to a minimum period of 6 months

What’s in it for you?

  • Free training, ongoing professional development and support
  • Travel reimbursement
  • Opportunity to develop personal skills and support skills for future opportunities and employment
  • Contribute to your community in a role that has social value
  • Meet people, learn new things and gain a rewarding sense of contribution

Who are Victims First?

Victims First is dedicated to making sure that all victims and witnesses receive the support they need to cope and recover from the impact of the crime. We care about those affected by crime and work continuously to improve services and support for victims.


We have a number of specialist services which include help for victims of sexual violence and domestic abuse. We may refer you to one of our specialist services depending on your needs.

Specialist services include:

  • Telephone support
  • Face to face support
  • Advocacy, including, help to access other services such as sexual health clinics, drug and alcohol services and legal services
  • Support through the criminal justice system (if you have reported the crime to the police)
  • Therapeutic Counselling

Roles are subject to reference and DBS clearance. For more information or to request an application form, please contact the VFESS Manager on 01844 487989 or email